Shipping policy
Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.
Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
During peak seasons, holidays, or periods of high order volume, processing times may be slightly longer. If there is a significant delay with your order, we will contact you by email.
Shipping Time
Estimated delivery time may vary depending on the destination, shipping carrier, and local delivery conditions.
Standard shipping usually takes 7–15 business days after the order has been processed and shipped.
Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, weather, carrier delays, holidays, or other factors beyond our control.
Shipping Rates
Shipping rates, if applicable, will be calculated and displayed at checkout before you complete your order.
We may offer free shipping on selected products or during promotional periods. Any free shipping offer will be clearly shown on the product page or checkout page.
Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking information, if available.
Please allow some time for the tracking information to update after the package has been handed over to the carrier.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for orders that are delayed, lost, or delivered to the wrong address due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at finance@sanstone.top. We will do our best to help, but we cannot guarantee changes once the order has been processed or shipped.
Lost, Delayed, or Damaged Packages
If your package is significantly delayed, lost, or arrives damaged, please contact us at finance@sanstone.top with your order number and relevant photos if applicable.
We will review the issue and work with the shipping carrier or provide a suitable solution based on the situation.
Customs, Duties, and Taxes
Depending on your location, your order may be subject to customs duties, import taxes, or other fees charged by your local customs authority.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
Email: finance@sanstone.top